Passenger Ship Crisis Management and Human Behaviour Refresher – online training course

This course serves as a refresher for individuals such as masters, officers, ratings, and other personnel who are mandated to undergo training in accordance with STCW V/2 paragraphs 7 to 9. It is required that they undergo appropriate refresher training or provide proof of having met the necessary level of competence within a five-year period. Depending on the flag of the ship, this may also be demonstrated with relevant sailing time (1 year in 5 years).


STCW Regulation V/2, paragraph 4 & 8, section A-V/2.4.

Accepted by

The STCW-certificate is accepted by MCA(UK), EU-countries, Panama, Bahamas, Cayman Islands, Malta, Liberia, Singapore, Cyprus, Isle of Man, Antigua & Barbuda, Marshall Islands.

For a complete overview of STCW parties with which the Netherlands has an undertaking in accordance with STCW Code Chapter I, Reg. 10 please click here.

Mandatory for

Masters, chief engineer officers, chief mates, second engineer officers and any person designated on the muster list of having responsibility for the safety of passengers in emergency situations on board passenger ships.

Required qualifications

In order to follow the refresher training, an initial certificate for this training should be available. There are no further formal entry requirements for this course.

System requirements

PC with a stable internet connection.


  • Organize shipboard emergency procedures;
  • Optimize the use of resources;
  • Control response to emergencies;
  • Control passengers and other personnel;
  • During emergency situations;
  • Establish and maintain effective communications.


20 Multiple choice questions with a 70% passing score. If you do not pass, you may read the content of the training again and start a new assessment. You can take the assessment up to a maximum of 3 times.


The approximate duration of the course is between three and four hours.


To receive a certificate the following steps should be completed:

  • Create an account or log in;
  • Select and purchase the correct training;
  • Read the content of the training;
  • Take the online assessment with 20 multiple-choice questions;
  • You will receive an email with your certificate within a few minutes;
  • Please print this certificate and keep it with your other certificates;
  • Would you like to receive a hard copy certificate? Please contact us.

Become a regular customer

Regular customers benefit from many


  • Discount on all training courses;
  • Pay afterwards on account;
  • The possibility to purchase multiple account logins;
  • The possibility to do a trainings offline;

If you are interested or have any questions, please feel free to contact us at