Passenger Ship Crisis Management and Human Behaviour – online training course


To receive a certificate Passenger Ship Crisis Management and Human Behaviour the following steps should be completed:

  • Create an account or log in. For companies that want to purchase multiple training courses for crew, we offer company codes. We are happy to inform you about this option.
  • Select and purchase the correct training;
  • Read the content of the training;
  • Take the online exam with 25 multiple choice questions;
  • You will receive an email with your certificate within a few minutes;
  • After finishing the assessment you are required to do an electronic ID check;
  • Only after ID-approval we will issue your hard-copy certificate within 3 working days.

Mandatory for

Masters, chief engineer officers, chief mates, second engineer officers and any person designated on the muster list of having responsibility for the safety of passengers in emergency situations on board passenger ships.

Required qualifications

No specific requirements have been set.


STCW, Regulation V/2, paragraph 8 and section A-V/2.4. Click here to find out which flag states accept the STCW certificates from Rood Boven Groen.

System requirements

PC/Mac with internet connection for the course and a mobile phone (for ID check)


The training course Passenger Ship Crisis Management and Human Behaviour covers the following:

  • Organisation and handling in emergency situations, incl. decision making
  • Understand the importance of training, drills and exercises
  • Lead and take influence on persons in emergency situations
  • Improve your communication skills and understand stress and its effects in emergency situations


Once you have completed all chapters you will be able to take the assessment.

Please read the assessment instructions carefully. The assessment consists of 25 multiple-choice questions, the pass grade is 70 %.
Students who do not pass are able to review the course content and retake the assessment two times.


Approximately 10 to 12 hours.

Become regular customer

Do you work for a shipping company or maritime employment agency? Then become a business customer of Rood Boven Groen. When you register as a regular customer at Rood Boven Groen, you will receive many benefits. We are happy to inform you about the options for becoming a regular customer or affiliate.